At Acino, we strive to build engaged and respectful online communities that share our interests and our commitment to healthcare across multiple social media channels.
We look forward to your participation and engagement, and value your likes and shares. You can also interact with us through @mentions, comments, or direct messages. However, to comply with the regulations in our industry and to remain in line with our core values, we kindly ask you to adhere to the following principles.
Code of Conduct and information accuracy
Please remain cordial when commenting on Acino’s content and posting on our channels. In particular:
- Do not post inaccurate, deceptive, misleading or false information.
- Do not post or share inappropriate content such as racist comments, propaganda; defamation; abuse; threats; etc.
- Do not encourage illegal activity or promote the violation of any law.
- Do not plagiarize material or post any content that could potentially violate the intellectual property rights of third parties.
- Do not promote particular services, products, political organizations and/or candidates.
- Do not post confidential information or information that may infringe someone’s privacy.
Please note that actions such as a ‘Follow’, ‘Share’, ‘Like’ or similar engagement from an Acino social media channel should not be interpreted as an endorsement or indication of a commercial partnership. The accuracy, completeness, and integrity of content shared by social media users cannot be guaranteed, and such information may not necessarily reflect the views and opinions of Acino. We do not endorse and are not accountable for the information and opinions expressed by social media users.
Product information and medical advices
Acino’s social media channels do not serve as platforms for discussion or information relating to prescription products or treatment options. Content posted on our social media channels should be construed as medical advice, and product promotion is strictly prohibited. We strongly recommend that social media users refrain from posting personal data. Discussions about treatments or health conditions should be conducted privately or directly with your treating physician.
If you have any question or seek medical advice regarding the safe use of Acino products, please consult your physician or healthcare professional.
Medical Information Requests about Acino Products
For scientific or medical questions about Acino products, please complete and submit the form using the button below.
If you have any questions about your condition or Acino product recommendations, please consult your physician or healthcare professional. The information provided should not replace a discussion with a healthcare professional.
Adverse events and product complaints
Please report all adverse events or product complaints directly to Acino using the following email address: Drugsafety_ZA@arceralifesciences.com.
If you have experienced a side effect with an Acino product, social media is not the best place to report this. However, should you submit safety information regarding an Acino product, we may process your personal data in accordance with our legal requirements. Please see our Data Protection Policy for more information. We may also delete your message to protect your privacy.
Validity of the Social Media Community Guidelines
We reserve the right to remove content and report activities that fall into the above categories, particularly those that are disruptive to the community or in breach of our Code of Ethics and Data Protection Policy. When you contribute to our social media channels, you acknowledge that you are responsible for the content of your posts and/or comments and explicitly agree to hold Acino, its employees and officers harmless from any liability arising from your use of Acino’s social media channels. In addition, you agree that your posts may be deleted for the reasons stated in this disclaimer or for administrative purposes. Your engagement with us on social media also implies your acceptance of the social media channel’s terms of use and privacy policy.